{"id":84,"date":"2025-10-31T16:48:22","date_gmt":"2025-10-31T16:48:22","guid":{"rendered":"https:\/\/frogwerks.net\/?page_id=84"},"modified":"2025-10-31T20:50:37","modified_gmt":"2025-10-31T20:50:37","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/frogwerks.net\/index.php\/terms-conditions\/","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\"><strong>Frogwerks Terms of Service<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last Updated:<\/strong> 10\/31\/2025<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These Terms of Service (\u201cTerms\u201d) govern the use of the Frogwerks software platform, services, hosting environment, and related support (\u201cService\u201d). By subscribing to or using the Service, you agree to be bound by these Terms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you do not agree to these Terms, do not use the Service.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Service Description<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Frogwerks provides shop management, customer service, technician workflow, inventory, and related operational tools. Each subscribing shop is provisioned its own dedicated system environment and hosting resources. Features may vary by plan.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Setup &amp; Onboarding Deposit (First 6 Months)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At the start of service, the subscriber pays for the <strong>first six (6) months of service upfront<\/strong>.<br>This payment is considered a <strong>Setup &amp; Onboarding Deposit<\/strong> and is <strong>non-refundable<\/strong>, regardless of actual usage, cancellation, or change in business circumstances.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This deposit covers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>System deployment<\/li>\n\n\n\n<li>Initial configuration<\/li>\n\n\n\n<li>Hosting environment provisioning<\/li>\n\n\n\n<li>Base onboarding support<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If you are unsure whether Frogwerks is right for your shop, please schedule a demo before subscribing.<\/strong><br>Please Email frogwerks@ecrasystems.com to request a Demo.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Billing &amp; Renewal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After the initial six-month deposit period, service continues month-to-month.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You may <strong>cancel at any time<\/strong> with no further obligation beyond the current billing period.<\/li>\n\n\n\n<li>Failure to pay may result in system access suspension.<\/li>\n\n\n\n<li>Invoices are due upon receipt unless otherwise stated.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. No Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All payments are <strong>non-refundable<\/strong> except where required by law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This includes (but is not limited to):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Early cancellation<\/li>\n\n\n\n<li>Business closure<\/li>\n\n\n\n<li>Employee turnover<\/li>\n\n\n\n<li>\u201cNot using the software\u201d<\/li>\n\n\n\n<li>Technical misunderstandings or training issues<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If uncertain, <strong>book a demo before purchasing<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Support<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Support levels vary by plan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Standard Plan Support:<\/strong><br>General assistance, system usage questions, and troubleshooting.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Enterprise Plan Support:<\/strong><br>Direct developer interaction, customization support, and prioritized response.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Support response times are not guaranteed but are provided in good faith.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Customizations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Plans that include custom features or workflow adjustments involve ongoing maintenance. Customization scope is defined during onboarding. Additional custom work may require separate billing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customizations are applied to your shop\u2019s system environment only and do not grant ownership rights to the underlying platform.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Hosting &amp; Data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Each shop is hosted in its own isolated environment.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Frogwerks performs routine backups and system snapshots.<\/li>\n\n\n\n<li>Annual (or plan-based) full VM exports can be provided for offline retention.<\/li>\n\n\n\n<li>The subscriber is responsible for retaining their own business data copies if desired. CSV copy of case records is available anytime for customer through admin page in software.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We maintain commercially reasonable efforts for system uptime, but no software can be guaranteed 100% availability.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Acceptable Use<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You may not:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Attempt to reverse-engineer or copy the platform<\/li>\n\n\n\n<li>Redistribute the system to additional shops without authorization<\/li>\n\n\n\n<li>Use the system for illegal, fraudulent, or harmful purposes<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Violation may result in account suspension.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Data Ownership<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You own your business records, customer lists, invoices, and service history data.<br>Frogwerks owns the underlying software and all associated intellectual property.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. Limitation of Liability<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To the fullest extent permitted by law:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Frogwerks is <strong>not liable<\/strong> for indirect, incidental, or consequential damages.<\/li>\n\n\n\n<li>Total liability shall not exceed the total amount paid by you in the past six (6) months of service.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This platform is provided <strong>as-is<\/strong>, with commercially reasonable support and security practices.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">11. Modification of Terms<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may update these Terms occasionally. Continued use constitutes acceptance of the updated Terms.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">12. Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For questions, support, or demo scheduling:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> frogwerks@ecrasystems.com<br>or visit our <a href=\"https:\/\/frogwerks.net\/index.php\/contact\/\" data-type=\"page\" data-id=\"70\">Contact Page<\/a><br><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Summary (Plain Language)<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First 6 months = <strong>non-refundable setup deposit<\/strong><\/li>\n\n\n\n<li>After that = <strong>cancel anytime<\/strong><\/li>\n\n\n\n<li>No refunds<\/li>\n\n\n\n<li>If unsure \u2192 <strong>get a demo first<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Frogwerks Terms of Service Last Updated: 10\/31\/2025 These Terms of Service (\u201cTerms\u201d) govern the use of the Frogwerks software platform, services, hosting environment, and related support (\u201cService\u201d). By subscribing to or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-84","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/frogwerks.net\/index.php\/wp-json\/wp\/v2\/pages\/84","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/frogwerks.net\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/frogwerks.net\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/frogwerks.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/frogwerks.net\/index.php\/wp-json\/wp\/v2\/comments?post=84"}],"version-history":[{"count":3,"href":"https:\/\/frogwerks.net\/index.php\/wp-json\/wp\/v2\/pages\/84\/revisions"}],"predecessor-version":[{"id":99,"href":"https:\/\/frogwerks.net\/index.php\/wp-json\/wp\/v2\/pages\/84\/revisions\/99"}],"wp:attachment":[{"href":"https:\/\/frogwerks.net\/index.php\/wp-json\/wp\/v2\/media?parent=84"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}